Refund policy

REFUNDS

We aim to ensure complete customer satisfaction. Due to the nature of our business and the fact that our products are custom-made to order, we enforce a strict but fair refund policy.

Eligibility for Refunds:

• Refund requests must be made within 7 days of delivery.
• The product must be in original, unused condition, with all tags and packaging intact.
• Refunds are only issued for standard catalogue items. Custom or personalised orders are non-refundable, unless defective.
• A valid proof of purchase is required.

Non-Refundable Situations Include:

• Damage caused by misuse or failure to follow care instructions.
• Change of mind on custom-made products.
• Delivery delays caused by third-party couriers.

Refund Process:

• To initiate a return, email info@rareethnic.co.za with your order number, details, and reason for the request.
• Once approved, return instructions will be provided. The customer is responsible for return shipping costs unless the product is defective or incorrect.
• Once we receive and inspect the returned item, approved refunds will be processed to the original payment method within 5–10 working days.

Fraud & Scam Prevention:

• All returns are subject to inspection and approval. Any suspicious, manipulated, or fraudulent activity will result in the denial of the refund and may lead to further investigation.
• We reserve the right to block customers who repeatedly exploit the refund system.